Refund Policy for E-Learning Videos
Thank you for purchasing our e-learning videos.
We strive to provide high-quality educational content to enhance your learning experience. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- You have purchased the e-learning video by mistake and have not accessed the content.
- The video is defective, corrupted, or does not function as described.
- There was an unauthorised transaction on your account.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- The video has been accessed, viewed, or downloaded.
- The request is made after 7 days from the date of purchase.
- Dissatisfaction due to personal preference or change of mind.
- Promotional or discounted purchases, unless explicitly stated otherwise.
Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at info@arkipelago-training.eu with your purchase details (order number, email used for purchase, and reason for the refund request).
- Our team will review your request and may ask for additional information.
- If approved, the refund will be processed within 7-10 business days to your original payment method.
Exceptions & Special Circumstances
If you experience technical difficulties that prevent access to the video, we will first attempt to resolve the issue before issuing a refund.
In cases of fraudulent transactions, we may require verification before processing the refund.
Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be communicated on our website. For any inquiries regarding this policy, please contact us at info@arkipelago-training.eu.
Thank you for choosing our e-learning platform!
